To reach Verizon customer support by phone, call 1-800-VERIZON (1-800-837-4966) for Fios home internet, 5G Home Internet, TV, and landline inquiries. Standard customer support hours run Monday through Friday, 8:00 AM – 7:00 PM ET, and Saturday, 9:00 AM – 5:00 PM ET (Closed Sunday). Automated line testing and technical troubleshooting are available 24/7 via the My Verizon App or by typing "Agent" into Verizon's online live chat.
Reaching a live representative at a major telecommunications provider can be challenging due to automated Interactive Voice Response (IVR) phone menus. Whether you are dealing with a service disruption, transferring service to a new home, managing billing adjustments, or canceling a plan, using the correct direct contact route saves time.
Below is an itemized directory of verified Verizon customer support phone numbers, operating hours, direct interactive routes, and steps to bypass automated voice loops.
Verizon Customer Service Phone Numbers Directory
| Department / Support Channel | Dedicated Contact Route | Operating Hours (Local / ET) | Primary Purpose |
| Main Home Internet & Fios | 1-800-VERIZON (1-800-837-4966) |
Mon–Fri: 8 AM–7 PM ET
Sat: 9 AM–5 PM ET |
General billing, Fios internet, 5G Home setup, account edits |
| New Sales & Upgrades | 1-800-225-5499 |
Mon–Sat: 8 AM–8 PM ET
Sun: Closed |
Placing new orders, checking address availability |
| Technical Support (Broadband) | 1-800-837-4966 (Say "Tech Support") | 24/7 / 365 Days | Optical line outages, router sync issues, gateway rebooting |
| Verizon Wireless (Mobile) | 1-800-922-0204 (Or dial *611) |
Mon–Sat: 8 AM–7 PM ET
Sun: 8 AM–5 PM ET |
Mobile phone accounts, SIM cards, wireless data plans |
| Business Solutions Support | 1-800-837-4966 (Prompt "Business") | Mon–Fri: 8:30 AM–5 PM ET | Commercial broadband, dedicated fiber, enterprise VoIP |
| Spanish Language Support | 1-800-837-4966 (Dial 2 for Español) | Mon–Fri: 8 AM–7 PM ET | Atención al cliente en español |
| Hearing / Speech Impaired (TTY) | 1-800-974-6006 | Mon–Fri: 8:30 AM–5 PM ET | Dedicated telecommunications relay service |
1. How to Bypass Verizon's Automated Phone Tree to Reach a Human
2. Digital Support: Live Chat & The My Verizon App
If phone queues are long during peak hours, digital channels often connect to support teams faster:
My Verizon Mobile App: Open the app and navigate to Account > Support > Chat with Us. This automatically authenticates your account credentials and bypasses security questions.
Online Web Chat: Visit [verizon.com/support/contact-us](https://verizon.com/support/contact-us). In the digital assistant window, type "Live Agent" or "Chat with Human" to leave the automated chatbot and enter the live agent queue.
Social Media Support: For escalated public visibility, direct message @VerizonSupport on X (formerly Twitter) with your issue overview (never post account numbers or home addresses publicly).
3. How to Pay Your Verizon Bill (Online, App & Phone)
AutoPay Setup: Enrolling in AutoPay with a bank account or Verizon Visa Card applies a $10.00/mo discount to most residential internet plans.
Pay by Phone: Call 1-800-837-4966 and follow the automated prompts for "Bill Payment" to make an instant card payment 24/7 (avoiding agent-assisted payment fees).
Quick Pay Online: Visit [verizon.com/payonline](https://verizon.com/payonline) to submit a one-time bill payment using your billing account number or registered phone number without logging in.
4. How to Cancel or Disconnect Verizon Service
Verizon does not permit complete residential account cancellations through email or automated web forms:
Call Customer Retention Directly: Dial 1-800-837-4966 during regular business hours (Monday–Friday, 8 AM–7 PM ET).
State Cancellation Clearly: Tell the automated menu you wish to "Cancel service" to route your call directly to the Customer Retention / Loyalty department.
Confirm Return Logistics: Request a prepaid return shipping box or note the nearest authorized UPS Store location to return leased modems, routers, or TV boxes within 30 days to avoid unreturned equipment charges ($100 to $300+).
Frequently Asked Questions (FAQ)
What is the direct phone number for Verizon Fios customer support?
The official customer service number for Verizon Fios home internet, TV, and phone service is 1-800-VERIZON (1-800-837-4966).
Is Verizon customer service available 24/7?
Automated line testing, reboot diagnostics, and emergency technical support are available 24 hours a day, 7 days a week. General customer care, billing inquiries, and account retention departments operate Monday through Friday from 8:00 AM to 7:00 PM ET, and Saturday from 9:00 AM to 5:00 PM ET.
How do I move my Verizon home internet to a new home?
You can initiate a service transfer by visiting [verizon.com/move](https://verizon.com/move), logging into the My Verizon app, or calling 1-800-837-4966 at least 2 to 4 weeks before your move date.